TERMS AND CONDITIONS Read these terms and conditions carefully as they contain critical information concerning your rights and our terms regarding your use of our services. AGREEMENT To avail our services you must agree to the terms and conditions as dictated below. DEFINITIONS Critical terms used in TERMS AND CONDITIONS are defined as follows: “You” refers to yourself or the person on whose behalf you are acting. “Services” refers to any service plan you have subscribed for or availed from our support team. “Certified Technician” refers to technicians certified by 123-hp-printer-support.co to offer these services. “Materials” refers to the quick reference guides and anything made available for download on 123-hp-printer-support.co. “Software” refers to copyright protected computer program made available for download. UNDERTAKING 123-hp-printer-support.co diagnoses the problem, provides solutions and troubleshooting measures as it sees fit to and subject to the limited warranty, terms and conditions.