Resolving Printing Scanning And Printer Issues Using HP Print & Scan Doctor(Windows)
Note: The HP Print and Scan Doctor is a free tool supported in Windows 10, 8, 7, Vista, and XP that can be downloaded online. Confirm that your printer is connected, turned on and listed in the start menu. If it isn’t listed, open HP Print and Scan Doctor and click My product is not listed. Select your printer, click Retry and then Click Select your connection type, follow the instructions on the screen and then click Retry. Select either Fix Printing or Fix Scanning. Note : A white checkmark indicates that the printer passed the tests. A white wrench indicates that Print and Scan Doctor found an issue and repaired it. A yellow exclamation mark indicates that the test failed and that user action was required but the step was skipped. Follow the on-screen instructions to resolve the issue if a red X is displayed. The HP Print and Scan Doctor can also be used to test the status of the printer spooler, print queue, device manager, device conflicts, driver check, Windows (WIA) Scan, HP Twain Scan, and HP Scan. Additional tools and features of HP Print and Scan Doctor: Click Printer and then click Supply Levels or Ink Levels to view the estimated ink or toner levels and cartridge details such as install dates, warranty dates, and serial numbers. Click Printer and then click Advanced Printer Data to view information such as your printer model and serial number, firmware and software versions, page count, warranty status, and printhead information, Click Printer and then click Printer Services to print a Print quality diagnostics page, clean or align the printhead, and print a printer diagnostic page. Click Printer and then click Show Advanced Info to view the printer’s IP address, Mac address, signal strength, connection, network, and security types. Click Printer and then click Network to troubleshoot Firewall issues such as not being able to print, the printer not being found on the network, or the printer status displays as being disconnected or offline, even though the printer is connected to the network. Click Printer, click Web services and then click Print ePrint Instruction Page to view ePrint information. A Web Services information page prints which contains instructions on setting up your printer with HP Connected. Input your printer’s claim code and add your printer to the Devices tab in HP Connected.